Average first-response acceleration

Freshdesk Support Copilot

Resolve tickets faster with an AI teammate that understands every Freshdesk conversation.

The Freshdesk Support Copilot sits alongside your queue, summarizing ticket history, drafting empathetic replies, and surfacing macros or automations when volume spikes. It keeps customer context, internal notes, and SLA rules in sync so agents never scramble.

↑ 58%
Auto-drafts responses that match your brand tone and escalation policies.Summarizes ticket history, sentiment, and related knowledge base articles instantly.Flags churn risk or VIP accounts so supervisors can intervene early.

Why revenue teams choose this agent

  • Auto-drafts responses that match your brand tone and escalation policies.
  • Summarizes ticket history, sentiment, and related knowledge base articles instantly.
  • Flags churn risk or VIP accounts so supervisors can intervene early.
Deploy in FreshdeskDiscuss helpdesk requirements

Context-aware agent workspace

The copilot ingests ticket threads, private notes, and linked Freshdesk assets to present the full story—not just the last message. Suggested replies cite sources and highlight any SLA risks before you hit send.

  • Thread summaries with sentiment and priority cues
  • Recommended macros based on intent and historical outcomes
  • Knowledge base snippets embedded inline for rapid confirmation

Operations insights without leaving Freshdesk

Supervisors get real-time insights showing current status, recommendations, and chatbot interactions. Every suggestion is backed by the copilot’s reasoning so teams can trust and iterate on their tickets.

  • Live queue analytics with automation recommendations
  • Escalation routed to freshdesk and freshchat tickets
  • Exportable insights for reviews

Integrates cleanly into your stack

We designed this agent to pair with the systems revenue, marketing, and operations teams already love. Each deployment includes guardrails, security reviews, and rollout support from our solutions engineers.

  • Freshdesk ticketing, automations, and custom objects
  • Freshchat knowledge base and solution articles

Ready to deploy in production

Our solutions engineering team partners with you from sandbox to scale. We plan rollout stages, establish success metrics, and stay on call through your first 30 days of live usage.

White-glove onboardingGlobal infrastructureScaling playbooks included
Deploy in FreshdeskBuild a custom agent brief