Logistics & Delivery voice AI
Delivery confirmation, address resolution, and exception handling that keeps drivers and customers in sync.
Every wrong address, unavailable recipient, or unconfirmed COD turns into a costly return-to-origin. Inbotiq verifies delivery details up front, keeps recipients updated in real time, and reschedules at-risk drops — reducing RTO and the flood of 'where is my order' calls.
The challenge
Delivery exceptions and status calls flood support
Wrong addresses, unavailable recipients, and unconfirmed COD orders turn into costly return-to-origin, while 'where is my order' calls swamp support. Verifying and updating every delivery manually simply doesn't scale.
Status calls swamp the desk
Order-status questions bury support teams and pull attention from the deliveries that need rescue.
Failed deliveries need fast rescheduling
Every failed attempt without a quick reschedule becomes a return, a refund, and an unhappy customer.
Exceptions happen at all hours
Delays and address issues arise around the clock, long after the support desk has closed.
The solution
A voice agent that confirms, tracks & reroutes
Inbotiq confirms deliveries, answers order-status calls, and reschedules failed attempts — automatically calling recipients and updating your system in real time so nothing stalls.
Instant status & confirmations
Answers every status call and confirms deliveries the moment they're needed.
Reaches recipients in any language
Calls customers in their language to confirm slots and resolve address issues.
Escalates exceptions to ops
Genuine exceptions are routed to the operations team with the full delivery context.
How it works
From dispatch to delivered order
Every delivery, kept on track — confirmed, understood, rerouted, and escalated only when operations must step in.
Answer & confirm the delivery
The agent calls recipients to confirm slots and addresses, and answers incoming status calls instantly.
Capabilities
Everything the agent handles for you
Purpose-built for how logistics & delivery teams actually work — from first response to a resolved outcome.
Snapshot
See every call in one live dashboard
Track pickups, missed calls, hang-ups, timeouts, and success rate for every automated outreach — scoped to your organisation and refreshed as calls complete.
Vaanee Control Center
Turn your Google Sheet into a live feed using our call workflow. Configure it once and let Vaanee handle thousands of outbound calls automatically.
Performance Dashboard
Monitor pickup trends, latency, and error rates for every automated outreach. Data is scoped to your organization and refreshes as new calls complete.
Last updated 5 Jul 2026, 6:56 PM
281
Calls initiated by Caller AI
244
Responses captured
37
Missed calls
216
Caller cancelled
0
Exceeded response window
99.9%
Server supplied conversion rate
Last 7 Days Usage
Daily call volume completed by Caller AI.
Benefits
Built for Logistics & Delivery teams
More conversations captured, more work automated, and more time back for the people who move the business forward.
Pre-trip verification
Confirms address, availability, and payment method before the shipment is dispatched.
Live shipment updates
Proactively shares status and ETA so recipients always stay informed.
Save-the-drop rescheduling
Rebooks deliveries heading for failure instead of sending them back.
Integrations & automation
Fits the stack your team already runs on
Connect your systems in minutes — then let the agent automate the follow-up, scheduling, and reporting in the background.
OMS/TMS & CRM
Connect your order and transport systems so the agent reads status and writes updates live.
Delivery & tracking sync
Confirms, reschedules, and updates delivery status automatically.
Delivery reminders
Proactive slot-confirmation calls that cut failed attempts and returns.
Exception analytics
Track confirmation, reschedule, and exception outcomes across the network.
Outcomes
What real-time updates deliver
Indicative of what logistics teams see when status calls are automated and failed drops rescued fast.
Frequently asked questions
Can it confirm delivery details before dispatch?
Yes. It verifies address, recipient availability, and COD intent up front to prevent failed deliveries.
Does it keep customers informed?
It proactively shares live status and ETA, cutting down 'where is my order' calls to your team.
What happens with an at-risk delivery?
When a drop looks likely to fail, it reschedules on the spot instead of returning the shipment.
Can it reschedule a delivery before it fails?
Yes. When a drop looks likely to fail, it contacts the recipient and arranges a new slot on the spot to prevent RTO.
Does it cut down status enquiries?
By proactively sharing live status and ETA, it sharply reduces inbound 'where is my order' calls.
Cut the status calls, save the deliveries
Deploy an Inbotiq voice agent for your operations — confirming, tracking, and rerouting automatically.