Retail & Ecommerce voice AI
Order confirmation, COD verification, and support that cuts RTO and keeps a human ready for disputes.
Online stores lose margin twice — once when a shopper abandons checkout and again when an unverified COD order turns into a return. Inbotiq reaches customers at both moments with a natural conversation, recovering intent and confirming genuine orders so more of your traffic becomes revenue.
The challenge
Shoppers expect instant answers — or they abandon
Paid traffic is expensive, yet a large share abandons at checkout and many COD orders are never genuinely intended — both quietly draining margin. Emails and texts rarely recover the sale or catch the fake order in time.
Order questions can't wait
Where-is-my-order, returns, and COD confirmations pile up, and a slow reply is a cancelled order.
Abandoned carts slip away
Shoppers hesitate at checkout and there's no one to nudge them back before the intent fades.
Support spikes overwhelm teams
Sales and festival peaks bury agents, and hold times turn eager buyers into one-star reviews.
The solution
A voice agent that answers, confirms & wins the sale
Inbotiq handles order status, COD confirmations, returns, and cart-recovery calls at scale — turning support moments into revenue and keeping shoppers coming back.
Instant answers at any scale
Handles thousands of concurrent calls in peaks without a single shopper waiting.
Every shopper's language
Natural conversations in 20+ languages so every customer feels understood.
Escalates tricky cases
Complex returns and complaints go to a human with the full order context attached.
How it works
From question to confirmed order
Every shopper call, turned into revenue — answered, understood, confirmed, and followed up, at any scale you throw at it.
Answer order & product questions
Where-is-my-order, delivery timelines, sizing, availability — answered instantly and accurately, at peak or off-peak.
Capabilities
Everything the agent handles for you
Purpose-built for how retail & ecommerce teams actually work — from first response to a resolved outcome.
Snapshot
See every call in one live dashboard
Track pickups, missed calls, hang-ups, timeouts, and success rate for every automated outreach — scoped to your organisation and refreshed as calls complete.
Vaanee Control Center
Turn your Google Sheet into a live feed using our call workflow. Configure it once and let Vaanee handle thousands of outbound calls automatically.
Performance Dashboard
Monitor pickup trends, latency, and error rates for every automated outreach. Data is scoped to your organization and refreshes as new calls complete.
Last updated 5 Jul 2026, 6:56 PM
281
Calls initiated by Caller AI
244
Responses captured
37
Missed calls
216
Caller cancelled
0
Exceeded response window
99.9%
Server supplied conversion rate
Last 7 Days Usage
Daily call volume completed by Caller AI.
Benefits
Built for Retail & Ecommerce teams
More conversations captured, more work automated, and more time back for the people who move the business forward.
Checkout rescue
Calls hesitant shoppers, answers what stopped them, and guides them back to a completed purchase.
Order authentication
Confirms COD intent, address, and contact so only real orders ever reach dispatch.
Post-purchase clarity
Fields tracking, delivery, and return questions the moment they come up.
Integrations & automation
Fits the stack your team already runs on
Connect your systems in minutes — then let the agent automate the follow-up, scheduling, and reporting in the background.
E-commerce & CRM
Connect Shopify, your storefront, and CRM so the agent has live order and customer context.
Order & logistics sync
Reads order status and writes confirmations, returns, and pickups back automatically.
Cart recovery & upsell
Automated outbound calls that recover abandoned carts and grow average order value.
Conversion analytics
Track recovery, confirmation, and CSAT outcomes across every conversation.
Outcomes
What instant answers unlock
Indicative of what retail teams see when every shopper question is answered and every cart followed up.
Frequently asked questions
How does it recover abandoned carts?
It calls the shopper within minutes of abandonment, addresses their hesitation, and shares a payment link to complete checkout.
Can it confirm COD orders before dispatch?
Yes. It verifies the order, address, and willingness to pay so only genuine COD orders reach dispatch, cutting returns.
Will it answer order and delivery questions?
It fields tracking, delivery, and return queries instantly, deflecting routine tickets from your support team.
Does it plug into Shopify or our store platform?
Yes. It connects to your store to trigger on cart and order events and to write recovery and verification outcomes back.
Can it send a payment link on the call?
It shares a payment link during the conversation so a hesitant shopper can complete checkout immediately.
Turn every support call into a sale
Deploy an Inbotiq voice agent for your store — answering, confirming, and recovering orders around the clock.