Telecom voice AI
High-volume support, plan changes, and retention flows with escalation for complex account issues.
Telecom operators field enormous volumes of plan, billing, and connectivity queries while renewals quietly slip. Inbotiq resolves routine requests the instant they come in, prompts timely recharges, and escalates the genuinely complex — cutting handle times, cost-to-serve, and involuntary churn.
The challenge
High call volumes bury simple, repetitive requests
Support lines are flooded with the same plan, billing, and connectivity queries, driving up wait times and cost-to-serve, while recharges and renewals quietly slip. Scaling human agents to match demand is expensive and slow.
Support lines stay jammed
A flood of routine calls keeps hold times high and drives frustrated customers toward churn.
Billing questions repeat endlessly
The same balance, bill, and recharge questions consume agent hours that could go to real problems.
Plan renewals and upgrades get missed
Upsell and renewal moments slip by because no one follows up at the right time.
The solution
A voice agent that resolves, bills & retains
Inbotiq handles the repetitive majority — balance and billing questions, recharges, plan changes, and complaint logging — instantly and at scale, freeing your agents for the complex cases.
Resolves routine calls instantly
Deflects the high-volume, low-complexity calls that clog your queues.
Handles recharges & plan changes
Completes recharges, upgrades, and plan switches securely, on the call.
Escalates outages & complaints
Network issues and genuine complaints are logged and routed to the right team fast.
How it works
From call to instant resolution
Every routine call, resolved in seconds — identified, understood, actioned, and escalated only when it truly needs a human.
Answer & identify the customer
The agent picks up instantly and verifies the account before handling any request — no queue, no wait.
Capabilities
Everything the agent handles for you
Purpose-built for how telecom teams actually work — from first response to a resolved outcome.
Snapshot
See every call in one live dashboard
Track pickups, missed calls, hang-ups, timeouts, and success rate for every automated outreach — scoped to your organisation and refreshed as calls complete.
Vaanee Control Center
Turn your Google Sheet into a live feed using our call workflow. Configure it once and let Vaanee handle thousands of outbound calls automatically.
Performance Dashboard
Monitor pickup trends, latency, and error rates for every automated outreach. Data is scoped to your organization and refreshes as new calls complete.
Last updated 5 Jul 2026, 6:56 PM
281
Calls initiated by Caller AI
244
Responses captured
37
Missed calls
216
Caller cancelled
0
Exceeded response window
99.9%
Server supplied conversion rate
Last 7 Days Usage
Daily call volume completed by Caller AI.
Benefits
Built for Telecom teams
More conversations captured, more work automated, and more time back for the people who move the business forward.
Deflected volume
Resolves plan, billing, and activation queries without occupying a live agent.
Retention prompts
Reminds subscribers to recharge and renew before a service interruption hits.
Complaint precision
Sends unresolved issues to the right desk with the interaction history attached.
Integrations & automation
Fits the stack your team already runs on
Connect your systems in minutes — then let the agent automate the follow-up, scheduling, and reporting in the background.
Billing & CRM
Connect your billing and CRM so the agent reads balances and writes changes accurately.
Recharge & plan APIs
Completes recharges, upgrades, and plan switches through your existing systems.
Renewal reminders
Timely outbound calls that lift renewals and upgrades.
Call deflection analytics
Measure how many routine calls are resolved without an agent.
Outcomes
What instant resolution delivers
Indicative of what telecom teams see when routine calls are deflected and resolved instantly.
Frequently asked questions
Can it handle high call volumes?
Yes. It answers thousands of plan, billing, and service calls concurrently with no hold time or queue.
Does it help with recharges and renewals?
It reminds subscribers to recharge and renew before a service interruption, reducing involuntary churn.
How are complex complaints handled?
Anything intricate is routed to the right desk with the full interaction history attached.
Can it process simple service requests?
Yes. It completes routine actions like plan queries and service requests, and escalates anything that needs a specialist.
Will it reduce our call-centre load?
By resolving the high-volume, repetitive queries automatically, it frees your agents for the complex cases that truly need them.
Resolve the routine, retain the customer
Deploy an Inbotiq voice agent for your care lines — handling billing, recharges, and plans at scale.