CSAT & NPS Score Collection voice AI
Collect structured feedback after every interaction and route it straight into auto-generated dashboards.
A CSAT or NPS number without context tells you little about what to fix. Inbotiq collects the score by voice immediately after an interaction, captures the reasoning behind it, and rolls responses into trends — giving you loyalty data that's both timely and ready to act on.
The challenge
A score with no context tells you nothing about what to fix, and low survey response rates leave you flying blind. By the time written feedback trickles in, the moment — and the memory — has passed.
Benefits
What Inbotiq delivers for CSAT & NPS Score Collection
Moment-of-truth timing
Asks right after the interaction, when impressions are sharpest.
Context with every score
Records the explanation behind each rating for real insight.
Trend visibility
Aggregates responses and flags detractors as patterns emerge.
Why choose inbotiq
Human-like voices
Natural, on-brand voices with real-time turn-taking and barge-in.
Sub-second latency
Responses in under 1s, for conversations that feel real.
20+ languages
Country-specific accents, including 9 Indian regional languages.
Human escalation
Hands off to your team with full context whenever it's needed.
Easy integration
Connect your CRM, sheets, and any HTTPS API in minutes.
Enterprise security
End-to-end encryption, role-based access, and audit-ready logs.
How it works
From interaction to measured loyalty
Measure CSAT and NPS in a real conversation, and route unhappy customers before they churn.
Reach out after the visit
The agent calls shortly after the interaction, while the experience is fresh.
Key capabilities
Measure and improve every interaction
Full visibility into what your voice agent says, does, and delivers.
Outcome analytics
Every call's result — qualified, booked, paid, or resolved — captured automatically.
Conversion tracking
See how conversations move each contact through your funnel.
Sentiment & CSAT/NPS
Tone and satisfaction scored on every interaction.
Live dashboards & exports
Real-time reporting that syncs back to your CRM and BI tools.
Enterprise-grade security
Inbotiq is built for regulated, high-trust industries — your data and conversations stay protected end to end.
The industries we serve
Where it works best
Frequently asked questions
When does it collect the score?
Immediately after the interaction, when impressions are sharpest and most accurate.
Does it capture why customers gave a score?
Yes. It records the CSAT or NPS score together with the reason behind it.
How do we spot problems early?
Detractors are flagged as they come in, and scores roll up into clear trend lines.
Does it work for both CSAT and NPS?
Yes. It runs either survey type on the same call flow and reports the results separately.
Where do the scores go?
Scores and their reasons sync straight to your dashboard, ready for trend analysis.
Ready to deploy CSAT & NPS Score Collection voice AI?
Launch an Inbotiq voice agent tailored to your workflow — live in days, not weeks.