Feedback & Surveys voice AI
Hear the real story customers won't type into a form.
Written surveys get skipped, and the few that come back rarely explain the score. Inbotiq runs the survey by voice right after the interaction, records both the rating and the reason behind it, and flags unhappy customers in the moment — turning feedback into something you can actually act on.
The challenge
Written surveys get ignored, and the ones returned rarely explain the score behind them. Without the reason, teams can't act — and unhappy customers churn unnoticed.
Benefits
What Inbotiq delivers for Feedback & Surveys
Higher completion
Voice conversations draw far more responses than email or SMS surveys.
Reasoned answers
Captures the 'why' behind every rating, not just the number.
Live detractor alerts
Surfaces dissatisfied customers instantly for immediate follow-up.
Why choose inbotiq
Human-like voices
Natural, on-brand voices with real-time turn-taking and barge-in.
Sub-second latency
Responses in under 1s, for conversations that feel real.
20+ languages
Country-specific accents, including 9 Indian regional languages.
Human escalation
Hands off to your team with full context whenever it's needed.
Easy integration
Connect your CRM, sheets, and any HTTPS API in minutes.
Enterprise security
End-to-end encryption, role-based access, and audit-ready logs.
How it works
From call to actionable insight
Run natural, conversational surveys that people actually finish — then act on them.
Reach the customer
The agent calls at the right moment, in the customer's language, with a warm intro.
Key capabilities
Measure and improve every interaction
Full visibility into what your voice agent says, does, and delivers.
Outcome analytics
Every call's result — qualified, booked, paid, or resolved — captured automatically.
Conversion tracking
See how conversations move each contact through your funnel.
Sentiment & CSAT/NPS
Tone and satisfaction scored on every interaction.
Live dashboards & exports
Real-time reporting that syncs back to your CRM and BI tools.
Enterprise-grade security
Inbotiq is built for regulated, high-trust industries — your data and conversations stay protected end to end.
The industries we serve
Where it works best
Frequently asked questions
Why voice instead of email surveys?
Voice conversations get far higher completion, and they capture the reasoning behind each rating, not just a number.
When does it run the survey?
Right after the interaction, while the experience is fresh in the customer's mind.
What happens with a negative response?
Dissatisfied customers are flagged instantly and routed for immediate follow-up.
Why do voice surveys get more responses?
A short, natural conversation is far easier to complete than a form, so response rates and answer quality are much higher.
Are the results easy to analyse?
Yes. It captures structured, analysable results alongside the open-ended reasons, ready for your dashboards.
Ready to deploy Feedback & Surveys voice AI?
Launch an Inbotiq voice agent tailored to your workflow — live in days, not weeks.